Booking Terms

These are the terms and conditions (“Booking Terms”) which apply when you book holiday (“Accommodation”) at Rocky Shore.

1. Information about us and you

1.1  When you book your Accommodation your agreement will be with Mrs M Manners.

1.2 The person(s) named in the booking information is our customer and references to “you” and “your” refer to such person(s). Your Booking may not be transferred to anyone else.

1.3  You may only make a Booking if you are at least 18 years old.

2. How the contract is formed between you and us

2.1 I will confirm your Booking by sending you a letter or email that confirms we have availability for your party on the dates you requested when you made the Booking (“Booking Confirmation”).  The Contract between us will only be formed when we send you the Booking Confirmation.

2.2 It is only the number of people on the Booking Confirmation who can use our Accommodation. Please check this as soon as you receive it and make sure you tell us if any of the details of your Booking change after you’ve booked.

2.3 The total number of people coming with you (including children and babies) must not be more than 4.

3. Price of Accommodation and Pitches

3.1  The prices shown on the website are indicative only, and the final price for your Booking will be as set out in the Booking Confirmation.

3.2  It is always possible that, despite reasonable efforts, the indicative prices on the website may be incorrect. Should I discover an error in the indicative price of your Booking, I will confirm this and you can decide whether or not to contract for the correct indicative price.  Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, I do not have to fulfil your Booking to you at the incorrect (lower) price..

4. How to pay

4.1  You can pay for your Booking using cheque or bank transfer.

4.2  Accommodation – a deposit will be required when you make a Booking for the Accommodation. The balance will be due 28 days before commencement of your holiday or upon Booking if the arrival date is less than 28 days away. All Bookings for Accommodation are provisional until we have received your deposit.

4.4 It is your obligation to ensure that any balance of payment due is paid by the due date. I am not obliged to send any reminder to you. Any reminder which I send to you is out of courtesy. Whether or not reminders are given to you, I am entitled to treat the Contract as terminated and may re-let the Accommodation previously reserved for you if full payment is not received by the due date.

5. Cancelling and Changing a Booking

5.1 In the event of cancellation by you, you remain liable for full payment of your holiday. I regret that in the event of leaving early for any reason, no refunds will be given.

5.2 In the event that I am able to rebook the cancelled booking I will refund to you whatever monies I am able to recoup to mitigate the loss.

5.3 I may terminate a Contract with immediate notice if you are in material breach of these Booking Terms or the Rules, without refund.

5.4 Very occasionally, in exceptional circumstances, I may have to cancel your Booking. If so I will tell you as soon as possible. You will then be offered the option of a full refund or an alternative holiday booking with us.

5.5  Where a refund is due, I will process it as soon as possible and, in any case, within 30 calendar days of cancellation being confirmed by me, by cheque or bank transfer.

6. Damages

6.1 If your Accommodation is damaged by you or someone in your party during your stay, I have the right to recover the cost of this from you, including any extra cleaning costs. I  may also go into your Accommodation at a reasonable time during your holiday to check the state of things. If there is an emergency I can come into your Accommodation without warning.

7. General rules

7.1 You will have access to the Ocean Club at our discretion. Please ensure you and your party adhere to the rules of the Ocean Club. No refunds will be given if these facilities are closed for operational or maintenance reasons.

7.2 Travel cots and high chairs may be provided if required at no additional cost, subject to availability. Please make requests at the time of Booking. Cot linen is provided.

7.3 Accommodation is strictly non-smoking. Non-compliance will be seen as a breach of this Contract and a deep cleaning housekeeping charge will be applied if necessary. As a fire precaution, use of candles is not permitted inside the Accommodation

7.4 Bed linen and towels are provided for the Accommodation.

8. Hire Periods

8.1 Your accommodation will be available for your arrival from 3pm.  On your day of departure we request that you vacate your accommodation by 10am.

9. Our liability

9.1  If I fail to comply with these Booking Terms, I am responsible for loss or damage you suffer that is a foreseeable result of breach of these Booking Terms or negligence, but I am not responsible for any loss or damage that I could not have foreseen. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and me at the time we entered into the Contract.

9.2 I accept liability for any loss or damage you may suffer as a result of our negligence or wilful default, but otherwise are not liable to you for any loss or damage you suffer. My liability to you is limited to the cost of your holiday, except in the case of death or personal injury.

10. Events outside our control

10.1 I will not be responsible or pay compensation for things beyond my control that destroy or damage my Accommodation or facilities.

10.2  Some of the things I mean by “things beyond our control” are fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, and epidemics.

11. Communications between us

11.1 When I refer, in these Booking Terms, to “in writing”, this will include email.

11.2  If you wish to contact me in writing, or if any paragraph in these Booking Terms requires you to give us notice in writing, you can send this to us by email to [email protected] or by post to Seafield House, 15 Seafield Road,  Seahouses, Northumberland NE68 7SP. I will confirm receipt of this by contacting you in writing. If you wish to cancel or change your Booking, please see paragraph 5.1 for how to tell us this.

11.3  If I have to contact you or give you notice in writing, I will do so by email or by post to the address you provide to me in your Booking.

12. Website accuracy

I have taken all care to make sure the details on this website and other literature are correct at time of going to print. However, I cannot accept responsibility for any errors or the results of these.I am not responsible to you for unforeseen events or matters over which I have no control.

13. Other important terms

13.1  I may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Booking Terms.

13.2  You may not transfer a Booking to another person.

13.3  This contract is between you and I. No other person shall have any rights to enforce any of its term, whether under the Contracts (Rights of Third Parties Act 1999) or otherwise.

13.4  Each of the paragraphs of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.5  If I fail to insist that you perform any of your obligations under these Booking Terms, or if I do not enforce my rights against you, or if I delay in doing so, that will not mean that I have waived my rights against you and will not mean that you do not have to comply with those obligations. If I do waive a default by you, I will only do so in writing, and that will not mean that I will automatically waive any later default by you.

13.6  Please note that these Booking Terms and the Contract are governed by English law. This means a Booking or a Contract and any dispute or claim arising out of or in connection with them will be governed by English law. You and I both agree that the courts of England and Wales will have exclusive jurisdiction.

13.7 These Booking Terms do not affect your statutory rights under English Law.

13.8 We take your privacy very seriously, respect your rights to privacy and are committed to protecting your personal information, which we call “personal data”. Our privacy policy (together with these booking conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  This includes your right to have your personal data erased on request.  Our full privacy policy can be found on the Rocky Shore website.